Covent Garden Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Covent Garden Removals provides removal, transportation, packing, storage coordination and related services to you as a customer. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Covent Garden Removals, the provider of the removal and associated services.
Customer means the individual, company or organisation requesting and paying for the services.
Services means any removal, packing, loading, unloading, transportation, delivery, storage coordination or related services provided by the Company, whether carried out in whole or in part.
Goods means all items, belongings, furniture, personal possessions or other property in respect of which the Services are to be provided.
Service Area means the areas in which the Company commonly offers services, including but not limited to central London and surrounding districts, as may be updated by the Company from time to time.
Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Basis of Contract
The Contract is formed when the Customer accepts a quotation or booking confirmation issued by the Company, whether verbally or in writing, and the Company confirms the booking. All Services are provided subject to these Terms and Conditions, to the exclusion of any other terms the Customer seeks to impose or incorporate.
The Customer confirms that they have the authority to enter into the Contract and, where applicable, to do so on behalf of any person or organisation whose Goods are being moved or handled.
3. Booking Process
3.1 Quotation
The Company may provide a quotation based on information supplied by the Customer, which may include property access details, inventory of Goods, distance between addresses, special handling requirements, and any additional services requested. Quotations are normally given as estimates and are subject to change if the information provided is incomplete, inaccurate, or if circumstances on the day differ materially.
3.2 Acceptance of quotation
A quotation is valid for a limited period as stated in the quotation or, if not stated, for 30 days from the date of issue. Acceptance of the quotation must be communicated to the Company within the validity period. The Company reserves the right to withdraw or revise a quotation at any time before the Contract is formed.
3.3 Booking confirmation
Your booking is confirmed only when the Company has expressly accepted it and, where applicable, received any required deposit or advance payment. The Company may refuse a booking at its discretion, including where the Service Area or timing requested is not feasible.
3.4 Changes to booking
If the Customer needs to change the date, time, addresses, or scope of the Services, they must notify the Company as soon as possible. Changes are subject to availability and may require a revised quotation. The Company is not obligated to accommodate changes and may treat substantial alterations as a cancellation and new booking.
4. Customer Responsibilities
The Customer is responsible for:
Ensuring that suitable and safe access is available at all collection and delivery addresses, including parking arrangements and any necessary permits.
Providing accurate and complete information at the quotation and booking stage, including any items that are particularly large, heavy, fragile, or valuable.
Obtaining all necessary permissions, permits, and approvals for the Services to be carried out, including building management permissions where applicable.
Ensuring that Goods are properly packed and ready for removal, unless packing services have been specifically included in the Contract.
Being present, or arranging for a representative to be present, at the agreed times to provide access and instructions and to sign any relevant documents.
Complying with all applicable laws and regulations in relation to the Goods and their removal, including prohibitions on hazardous, illegal, or restricted items.
5. Payments and Charges
5.1 Pricing structure
The Company may charge on a fixed price basis, hourly rate, or a combination, as specified in the quotation or booking confirmation. Additional charges may apply for extended travel times, waiting times, extra labour, difficult access, or services carried out outside standard working hours.
5.2 Deposits and advance payments
The Company may require a deposit or advance payment at the time of booking. The amount and due date will be stated in the quotation or booking confirmation. The Company is not obliged to proceed with the Services if the required payment has not been received.
5.3 Payment terms
Unless otherwise agreed in writing, all charges are payable either in full in advance or on completion of the Services on the same day. Time for payment is of the essence. The Company reserves the right to withhold delivery of Goods or suspend Services until payment is received in cleared funds.
5.4 Late payment
In the event of late or non-payment, the Company may charge interest on the overdue amount at the statutory rate applicable in the UK and recover any reasonable costs incurred in pursuing the debt, including administrative and legal costs.
5.5 Additional costs
If, during the provision of the Services, it becomes apparent that additional work is required due to factors not disclosed or reasonably foreseeable at the time of quotation, the Company may apply additional charges. Such factors may include but are not limited to restricted access, long carries, delays caused by third parties, extra items not listed at quotation stage, and waiting time due to keys not being available or properties not being ready.
6. Cancellations and Postponements
6.1 Cancellation by the Customer
If the Customer wishes to cancel the Services, they must inform the Company as soon as possible. The following cancellation charges may apply:
No cancellation charge if more than a specified number of working days notice is given before the scheduled service date, where that period is as stated in the quotation or booking confirmation.
A percentage of the agreed price if cancellation is made within a shorter period before the scheduled service date, as set out in the quotation or booking confirmation.
Up to 100 percent of the agreed price if cancellation occurs on the day of the Service or after the team has been dispatched.
Any specific notice periods or percentages will be communicated by the Company at the time of booking. If not otherwise specified, the Company may apply a reasonable cancellation fee reflecting lost opportunity and costs incurred.
6.2 Postponement by the Customer
Requests to postpone the Services are subject to availability. If the Customer postpones at short notice, the Company may treat it as a cancellation and apply the applicable cancellation charges. Any additional costs, such as storage or re-delivery, will be the responsibility of the Customer.
6.3 Cancellation by the Company
The Company may cancel or suspend the Services at any time if:
The Customer fails to make payment when due.
The Customer is in material breach of these Terms and Conditions.
Carrying out the Services would, in the Company’s reasonable opinion, be unsafe, unlawful, or impossible due to external factors such as severe weather, access issues, or legal restrictions.
In the event of cancellation by the Company, the Customer will be refunded any pre-paid charges for Services not yet provided, except where cancellation results from the Customer’s breach.
7. Excluded Goods and Prohibited Items
The Company will not knowingly carry or handle any of the following without prior written agreement:
Hazardous, explosive, corrosive, or flammable materials.
Illegal items or substances.
Perishable goods that require special storage conditions.
Animals, plants, or live creatures.
Cash, securities, precious metals, jewellery of high value, or important documents, except by special arrangement.
If such items are carried without the Company’s knowledge, the Company will have no liability for any loss, damage, or consequences arising from them and the Customer will be responsible for any loss or damage suffered by the Company as a result.
8. Liability and Limitations
8.1 Standard liability
The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods arising from its negligence or breach of Contract is limited as set out in this section.
8.2 Limits on liability for Goods
Unless otherwise agreed in writing, the Company’s maximum liability for any claim or series of related claims for loss of or damage to Goods shall not exceed a reasonable limit aligned with typical UK removal industry practice, taking into account the value and nature of the Goods and the price of the Services. The Customer may request enhanced liability or separate insurance at additional cost where available.
8.3 Exclusions
The Company will not be liable for:
Loss or damage arising from inherent defects, pre-existing damage, or the defective condition of the Goods.
Loss of or damage to fragile items, including but not limited to glass, ceramics, and electronics, unless the Company has packed them.
Loss or damage due to atmospheric or climatic conditions such as damp, mould, or temperature changes, unless specifically agreed.
Loss of profits, loss of business, loss of use, or any indirect or consequential loss.
8.4 Customer packing
Where the Customer has packed the Goods, the Company will not be responsible for loss or damage resulting from defective or inadequate packing, including unsuitable boxes, containers, or protection.
8.5 Time limits for claims
The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably possible and, in any event, within a reasonable period after completion of the Services. The Company may reject claims not raised within these time limits unless the Customer can demonstrate that it was not reasonably possible to do so sooner.
8.6 Overall limitation
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be lawfully limited under UK law.
9. Waste Regulations and Disposal
9.1 Compliance with waste laws
The Company will handle and dispose of waste or unwanted items only in accordance with applicable UK waste and environmental regulations. The Customer agrees not to request or permit any unlawful dumping, fly-tipping, or improper disposal.
9.2 Waste removal services
Where waste removal or disposal is included in the Services, the Customer must accurately describe the nature and quantity of the waste. Additional charges may apply where the waste is heavier, bulkier, or more difficult to dispose of than originally indicated.
9.3 Prohibited waste
The Company may refuse to remove or dispose of hazardous or controlled waste unless specifically authorised and appropriately licensed. The Customer remains responsible for such items and for any consequences of failing to disclose them.
10. Service Area and Access
The Company primarily operates within its Service Area, which includes central London and nearby regions, but may, at its discretion, accept bookings beyond this area. Travel surcharges, extended journey times, and additional logistical arrangements may apply for locations outside commonly served districts.
The Customer is responsible for ensuring that appropriate parking is available at both collection and delivery addresses. Any penalties, fines, or charges incurred because of inadequate or unlawful parking arrangements, where reasonably attributable to the Customer’s failure to provide suitable arrangements, may be charged to the Customer.
11. Events Beyond Our Control
The Company will not be responsible for any delay, failure, or inability to perform the Services caused by events beyond its reasonable control, including but not limited to extreme weather, traffic disruptions, accidents, strikes, road closures, or acts of public authorities. In such cases, the Company will take reasonable steps to minimise disruption and, where practicable, reschedule the Services.
12. Privacy and Data
The Company may collect and process personal data relating to the Customer in order to manage the booking, perform the Services, process payments, handle queries, and comply with legal obligations. The Company will handle such data in accordance with applicable data protection laws in the UK and any relevant privacy policy it issues from time to time.
13. General
13.1 Variation
The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless a later version is expressly agreed by both parties in writing.
13.2 Assignment
The Company may assign or subcontract all or part of the Services to suitable third parties, while remaining responsible for the proper performance of the Contract. The Customer may not assign or transfer their rights or obligations under the Contract without the Company’s prior written consent.
13.3 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
13.4 Entire agreement
The Contract, together with these Terms and Conditions and any written quotation or confirmation, constitutes the entire agreement between the Company and the Customer in relation to the Services and supersedes any previous agreements, understandings, or representations, whether oral or written.
14. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Contract, or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services, including any non-contractual disputes or claims.
